SharpCuts

Terms of Service

Last updated: 22 June 2026

These Terms govern your use of SharpCuts (“the Service”). By using the Service, you agree to them. If you don't agree, please don't use the Service.

1. Who we are

SharpCuts is operated by Northern Tech LTD. The Service comprises the SharpCuts customer mobile app, the SharpPro barber surface, the SharpAdmin web dashboard for barbershops, and related backend services.

2. Eligibility

You must be at least 16 years old and able to enter into a binding contract. Barbers must additionally have any licenses or qualifications required by their local jurisdiction.

3. The marketplace, not the haircut

SharpCuts is a marketplace that connects customers with independent barbers and licensed barbershops. We are not a barber. Barbers are independent operators responsible for their own work, conduct, insurance, and tax obligations.

4. Bookings, deposits, and refunds

  • A 20% deposit is taken at booking via Stripe. The balance is paid on completion.
  • You may cancel up to 24 hours before the appointment for a full refund of the deposit. Between 24 and 2 hours, 50%. Less than 2 hours or no-show, no refund.
  • If a barber cancels or rejects, your deposit is refunded in full within 5 business days.
  • Disputes over completed services are mediated by us in good faith. We may issue partial or full refunds at our discretion.

5. Acceptable use

You agree not to:

  • Harass or abuse barbers, customers, or our staff.
  • Use the Service for any illegal activity.
  • Attempt to circumvent the platform fee by booking outside the app after meeting through the app.
  • Impersonate someone else.
  • Scrape or otherwise misuse our APIs.

We may suspend or terminate accounts that violate these rules.

6. Barber-side terms

If you sign up as a barber:

  • You are responsible for showing up, doing the work safely and professionally, and complying with local hygiene and licensing regulations.
  • You authorise us to deduct a platform fee from each booking (default 15%, configurable). Net earnings are paid to your Stripe Connect account on a weekly schedule.
  • You set your own service area, hours, services, and prices.
  • You must respond to booking requests promptly. Repeated rejections or no-shows may result in deactivation.

7. Shop-side terms (SharpAdmin)

If you run a barbershop using SharpAdmin:

  • A 14-day free trial begins on first sign-in. After that, continued use requires an active monthly subscription.
  • The subscription auto-renews monthly until you cancel. Cancel any time from Billing; you retain access through the end of the paid period.
  • You are responsible for the content you put in the dashboard (customer details, employee info, etc.) and for complying with applicable data-protection law in your jurisdiction.
  • If you opt in to the customer marketplace, your approved employees may appear in customer search results subject to subscription status.

8. Payments and platform fee

Customer payments are processed by Stripe. We charge a 20% deposit at booking; the balance is captured on completion. Barbers receive their net earnings (gross minus platform fee) via Stripe Connect on a weekly basis. Disputes for chargebacks may be deducted from the barber's next payout.

9. Tips

Tips are entirely voluntary and 100% pass through to the barber. We don't take a cut of tips.

10. Liability

We provide the marketplace; we don't guarantee the quality, safety, or legality of services provided by barbers. To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the fees you paid us in the 12 months preceding the claim, or $100, whichever is greater.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that can't be excluded by law.

11. Termination

You can stop using the Service at any time by deleting your account in-app (Profile → Delete account) or by emailing us. We may suspend or terminate accounts that breach these Terms or that we reasonably believe pose safety, fraud, or legal risk.

12. Changes

We may update these Terms occasionally. If we make material changes, we'll give notice in-app and update the date at the top. Continued use after changes constitutes acceptance.

13. Governing law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales, except where mandatory consumer protection laws of your jurisdiction require otherwise.

14. Contact

Questions: support@northerntechltd.com