We're here to help.
Most questions get answered within one business day. Pick the channel that fits.
General support
Bookings, payments, refunds, account questions.
support@northerntechltd.com →
Privacy + data requests
Export your data, delete your account, GDPR questions.
support@northerntechltd.com →
Common questions
How do I cancel a booking?
Open the app, go to Bookings → tap the upcoming booking → Cancel. Cancellation policy is in our Terms (full refund >24h, 50% 2–24h, no refund <2h).
My deposit didn't refund.
Refunds typically appear within 5 business days. If it's been longer, email support@northerntechltd.com with your booking code and we'll chase Stripe.
I'm a barber and my payout is missing.
Payouts run weekly via Stripe Connect. Check Profile → Payouts for the schedule. Email support@northerntechltd.com if anything looks off.
How do I delete my account?
In the app: Profile → Delete account. Or email support@northerntechltd.com.
The barber is late / didn't show.
Wait 15 minutes, then call them via the masked number on the booking. If you can't reach them, mark it as a no-show and we'll refund the deposit.